Wallet/Mint Errors
Sometimes your wallet will get out of sync with our site, or you’ll encounter an error when you try to mint or verify that your wallet interacted with a specific contract. If issues like these occur, try the following methods to resolve them…
Log out of your MVHQ Account and log in again
Click your avatar in the upper right corner.
Choose Log Out at the bottom of the dropdown menu.
In the upper right corner, click Sign In.
Log in again and see if your issue is resolved.
Unlink and relink your wallet from your MVHQ Account
Click your avatar in the upper right corner.
Choose Settings from the dropdown menu.
On the left side, choose Web3 Wallets.
Click the garbage icon to remove your wallet from your MVHQ Platform Account. Do not log out or refresh the page until the next step is complete!
Click Add Metamask Account.
Refresh the page where your original issue occurred to see if your issue is resolved.
Sync these three wallet connections
The wallet you linked to your MVHQ Account above is the only wallet that can mint.
You may have multiple wallet connections within Metamask (or whatever wallet software you're using). In Metamask, click the triple dot in the upper right corner and choose Connected Sites. Be sure the only wallet connected to app.mvhq.io is the wallet from Step #1.
Also in Metamask, make sure your active wallet matches the wallet in Step #1.
When these three wallets match, refresh the page and hopefully your issue is resolved.
Close Other Wallet Software
If you have multiple wallet extensions installed (ex: Metamask, Rainbow, Rabby), turn off all but one of them. In Chrome, right-click the extension, choose Manage Extension, and turn off the switch at the top. Refresh the page and try to perform your action again.
Switch back and forth between MVHQ Accounts
Click your avatar in the upper right and choose Log Out.
In Metamask (or your wallet software), disconnect your main wallet from the MVHQ platform. (In Metamask, click the triple dots in upper right, choose Connected Sites, and trash app.mvhq.io)
Create/Switch to a subwallet in Metamask.
Log in to the MVHQ platform using the subwallet. (This will create a second MVHQ Platform account that you won't really use.)
Click your avatar in the upper right and choose Log Out.
In Metamask, disconnect your subwallet from the MVHQ platform.
In Metamask, switch to your main wallet.
Log back into the MVHQ platform using the Metamask login method.
See if your issue is resolved.
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